Hotel The Puerto De Mogán

To start off we had an amazing view over the harbour. The area is very nice and it looks like the hotel is newly renovated. The bathrooms looks new. A small fault that may as well is our fault, is that we couldn't find a do not disturb sign to hang at the door. We didn't see any other room with this as well. When the lovely cleaning staff would come, they would usually just knock on the door and open. But they do want to take good care of you. They brought us daily water and chocolate. But it lacks a little soundproofing, but in a place like this you are not supposed to stay in your room during the day anyways. Otherwise the hotel is quiet during the night and we slept well. Only one thing shocked me, was the incredibly angry bartender in the pool area. He would talk in a degrading manner towards the guests and ourselves. He talked very loudly with his colleagues instead of serving guests. You almost felt sorry for disturbing the man. In a hotel, I have actually never experienced this before. After the experience I stayed clear of the pool and bar area in fear of meeting this guy again. He would make a horrible drink and get very upset if you confronted him about this. We would get a lovely pina colada from one bartender, but when we ordered from him we got a luke warm drink that didn't resemble at all what we ordered. The pool boy delivered the drinks to us and when we asked what this was, he went to ask the bartender who just waved him off. We honestly thought that we were given beer by a mistake. For comparison I'm uploading the pictures here. One where we got a normal cocktail and the other one the stew the angry bartender gave us. So if you come for the port, book at the hotel. But if you are looking to get some good service and drinks at the pool, avoid. There is sometimes a smell at the room, but this is normal when living close to the sea / harbour.

I should start by saying that the hotel is actually pretty nice in many ways… the location looking out onto the marina as well as back across the bay is great and very picturesque. We had a room with patio access directly to the pool area which was nice. On the downside, the hotel decor is pretty dated - especially in the rooms which also had fairly basic bathrooms and furnishings - and the odd cockroach or two. Not to mention some of the firmest mattresses I’ve experienced in a hotel. We stayed half board and on a couple of occasions we stayed in and dined at the hotel - I wish we hadn’t. It’s a buffet style dining experience and not one of the best to be honest. Breakfast was ok but the evening buffet offering wasn’t very good. I think one of the most disappointing elements of the hotel is that despite being four star, and priced accordingly, there really was no sense of being looked after as treasured guests. There is a lovely roof terrace where you can watch the sun set but to get a drink you have to go all the way downstairs, through the pool area and into the restaurant/bar, where you are made to wait whilst one member of staff makes drinks for the entire restaurant before getting to non dining bar guests… I would normally expect complimentary water in the room on a daily basis but here we only received water on the first day of our 5 day stay. We also were only spoken to or welcomed by the reception staff upon check in and again upon check out - despite walking in and out daily. This may be to some guests preference but this combined with an overall sense of underwhelming guest service left us feeling a bit disappointed.